Privacy Policy

Who we are

UAEHealthPro ("UAEHealthPro", "we", "us") is an independent healthcare licensing consultancy based in Clover Bay Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates. We are not a government authority and we are not affiliated with DHA, MOHAP, DOH, SHA, CDA, DHCC or DataFlow.

We are the controller of the personal information described in this policy. For any privacy question or request, contact us at info@uaehealthpro.com.

What this policy covers

This policy applies to this website and to the enquiries you send us through it. It does not cover the websites of the licensing authorities, verification providers or employers we may link to; those organisations handle your information under their own policies.

Information we collect

We collect the details you submit through forms, together with the technical and analytics information described below. There are no public visitor accounts, document or file uploads, or online payments. The team uses a separate administrative sign-in.

Eligibility check form

To review your licensing pathway we ask for your name, WhatsApp number, email address, current country and nationality; your profession, specialty, highest qualification and graduation year; your total and recent clinical experience; the country of your current or last professional licence; whether you hold a Good Standing Certificate, whether DataFlow is complete, and whether you have held a UAE licence before; your target authority and emirate, your case type, and anything else you tell us in the free-text field.

Some of this is information about your professional history and qualifications. We ask for it only because the licensing pathway genuinely depends on it, and we ask for the minimum that lets us give you a useful answer.

Contact form

Your name, email address, optional phone or WhatsApp number, the subject you select, and your message.

Testimonials

If you share an experience, we collect your chosen display name, professional description, profession, licensing authority, written feedback and optional rating. We record your permission to publish. Submissions remain private until reviewed; submitting feedback does not make it public automatically.

When published, the selected name, description, quotation and any rating are visible to website visitors. You can request a correction or removal by contacting us with the displayed name and opening words. Please use the contact form for feedback you want to keep private.

Technical information

When you submit an enquiry, we store a keyed hash of your IP address and your browser's user-agent string to help detect automated abuse. Our team receives an email notification with your enquiry details, which may also include the page path and browser information. New notifications omit raw IP addresses and URL query parameters. Hosting and email providers may keep their own technical logs, including IP addresses.

Why we use your information

The contact and eligibility forms ask for your permission to respond to your enquiry. The experience form separately asks for permission to publish your feedback after review. You can withdraw consent by contacting us. These form permissions do not describe all technical or analytics collection, which is explained separately below.

We use your information to:

• respond to your enquiry and identify the licensing pathway relevant to your profile;
• explain the documents, verification steps and next actions that apply to your case;
• follow up by email, phone or WhatsApp about that enquiry; and
• protect the website from spam and automated abuse.

The website does not make an automated licensing or eligibility decision from your answers. Form details are used for enquiry handling, not unrelated marketing.

Who we share it with

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Staff working on your enquiry can access the information. Hosting (Hostinger) and email services process information needed to store the enquiry and deliver notifications. Our customer relationship management (CRM) service holds the contact details we retain after client work is complete. If you contact us through WhatsApp, that service also handles the message. Google Analytics handles the usage information described in the analytics section.

Sharing your professional information with an authority, verification provider or employer is separate from sending us an enquiry. That requires your instruction or another applicable legal requirement; a website enquiry does not itself submit an authority application.

International transfers

UAEHealthPro operates from the UAE, but our hosting, email and CRM providers may store or process data on servers located outside the UAE. Where information is transferred internationally, we take reasonable steps to ensure it remains protected to a standard consistent with UAE data protection requirements.

How long we keep it

We keep enquiry and case details while we handle your request and related work. After a client's work is complete, we manually delete the detailed website enquiry record and remove case information from working copies we control. We retain only the client's phone number and email address in our CRM for future direct contact, unless the client asks us to delete those details or an applicable legal obligation requires different handling. We do not use those retained contact details for unrelated marketing without separate permission.

Marking an enquiry “Closed” in our administration area does not delete it; a separate manual deletion is required. There is no automatic fixed-period deletion. Notification emails, WhatsApp messages and downloaded copies must be cleared separately. Copies in a service provider's backups may remain until that provider's normal backup cycle ends, so we cannot promise immediate deletion from every backup. You can ask us what we still hold or request deletion, subject to applicable requirements and exceptions.

Published testimonials remain visible until removed or unpublished. Removing a public testimonial and deleting all associated records are separate requests; please tell us which you want.

Rate-limiting records are excluded once their submission window expires. Old records are removed during subsequent form activity; this is not a scheduled deletion service.

How we protect it

The site is served over HTTPS. Enquiries are stored in a database, with protected local storage available if the database is unavailable. Administrative access is password-protected with hashed credentials, and the directories holding configuration and stored enquiries are blocked from web access. Enquiry records use a keyed IP hash instead of a raw IP address.

No system is perfectly secure, and we cannot guarantee absolute security of information transmitted over the internet.

Cookies and analytics

We use Google Analytics 4 to understand visits, traffic sources, page use and actions such as WhatsApp, phone and email clicks. We also measure completed contact and eligibility enquiries separately from attempts to submit a form. The custom events added by this website do not include your form answers, name, email address, phone number or enquiry reference.

We load Google Analytics only after you choose “Accept analytics” in our privacy choices panel. You can reject it or change your choice at any time through Cookie Settings in the footer. Google Analytics can use cookies and collect device, browser, page and approximate location information. Google processes this information under its own terms and privacy policy. Read how Google uses information from sites that use its services.

A short-lived cookie confirms that an enquiry was saved and is cleared when the confirmation page opens, or expires after ten minutes. The private administrative area uses a session cookie. Local browser storage remembers your analytics choice and when an enquiry prompt has been dismissed or submitted so it appears less often. See our Cookie Policy for the controls and details. We do not currently add advertising pixels.

Third-party links and WhatsApp

Our pages link to authority and verification websites, and our WhatsApp buttons open a conversation in WhatsApp. Once you leave this website, the destination organisation's own privacy policy applies. Messages you send us on WhatsApp are handled by WhatsApp under its terms, and we receive the phone number you contact us from.

Your rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and subject to its conditions and exceptions, you may:

• ask what personal information we hold about you and request a copy;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information;
• ask us to restrict or stop processing it;
• withdraw consent for processing that relies on it, without affecting processing lawfully carried out before withdrawal;
• request your information in a portable format; and
• object to processing in the circumstances the law allows.

To make a request, email info@uaehealthpro.com. Include your enquiry reference if available and say whether you want access, a correction, deletion or withdrawal of consent. For a testimonial, provide its displayed name and opening words. We may need to confirm that the request relates to your information.

The scope and exceptions are set out in the UAE Personal Data Protection Law.

Children

This website is intended for healthcare professionals and healthcare facilities. It is not directed at children, and we do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy as our services or legal obligations change. The "last updated" date at the top of this page always reflects the current version. Material changes will be highlighted on this page.

Contact us

Questions about this policy or about how we handle your information:

• Email: info@uaehealthpro.com
• Phone / WhatsApp: +971 56 726 7087
• Location: Clover Bay Tower, Marasi Drive, Business Bay, Dubai, United Arab Emirates